Terms and Conditions

Travel arrangements and prices detailed on www.maitlandhuntervalley.com.au are provided and coordinated by the Maitland Visitor Infomation Centre. The Maitland Visitor Infomation Centre has taken due care and responsibility to verify and check all information on www.maitlandhuntervalley.com.au as at the time of compilation. However, as the relevant accommodation and tour operators on this website supply this information, it accepts no responsibility for any inaccuracy or misdescription contained within this website or information as so supplied.

Sales of services as contained on this website are made by Maitland Visitor Infomation Centre, only as an agent for the person, business or company providing the services. Maitland Visitor Infomation Centre does not accept responsibility for any changes in price variation of services shown. All services and prices are subject to change without notice.

All maps, photographs, illustrations and computer-based graphics are included for general purposes only and are not always indicative of the subject matter. Hotel room photographs (graphics) may not be specific to the actual room occupied. Maps are not to scale.

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Privacy Statement
Last updated: November 2003

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Introduction

Maitland Visitor Information Centre as a department of Maitland City Council is committed to protecting your personal information. This Statement outlines Council’s practices relating to personal information obtained through access to its website.

Collecting information about you from the website

Council will only collect personal information directly from you, or your authorised agent. The information collected will be for lawful purposes directly related to the functions of Council. Council will only request information that is necessary for the purpose of the collection.

If you do not wish to provide personal information to Council, it may be unable to provide you with the services required. In accordance with the Privacy & Personal Information Protection Act you can make application for Council to consider suppressing your personal information from a public register held by Council.

Statistical Information

If you visit Council’s website to read or download information, the following will be recorded for statistical purposes:

• Your server’s address
• The name of the top level domain from which you access the Internet (for example, .gov, .com, .edu, .org, .org, .au, .nz etc)
• The type of browser you use
• The date and time you accessed our site
• The pages you accessed and the documents downloaded
• The previous Internet address from which you linked directly from our site
• The above information is used to create summary statistics which allow us to assess the number of visitors to the different sections of our site, discover what information is most and least used and help us make our site more useful to visitors.

How will we use your Personal Information

Council will use your information for the purpose for which it was collected. Council will use your information to understand community and customer needs to continuously improve our services. Council may share your information within other sections of Council, its agents and contractors to expedite services to its customers. The provisions of the Privacy & Personal Information Protection Act bind Council’s agents and contractors.

Disclosure of your Personal Information

Council will only disclose your personal information:

• If you have consented to the disclosure.
• If the disclosure is required by legislation.
• Where it is necessary to lessen a threat to someone’s life or health.
• In accordance with the provisions of the Freedom of Information Act, 1989, and Section 12 of the Local Government Act, 1993.

Accuracy of your Personal Information

Council will take reasonable care to ensure that the personal information it collects, uses or discloses, is accurate, complete and up to date.

Storage and Security of Your Personal Information

Council will take all reasonable steps to ensure that the personal information it holds is protected from misuse, unauthorised access and modification.

How to Access, Correct or Update Your Personal Information

If you want to know exactly what personal information the Council is holding about you, you are welcome to request such information by contacting Council. Application is made under Section 14 of the Privacy & Personal Information Protection Act. You can apply to Council to amend your personal information to ensure it is relevant, up to date and complete and not misleading. Application is made under Section 15 of the Privacy & Personal Information Protection Act.

How We Dispose of Your Personal Information

Council will dispose of your personal information in accordance with the State Records General Disposal Authority.10 (GDA10)

Other Important Information

Cookies

Council tracks the pattern of visitor usage using a facility called a cookie. This cookie identifies and recognises the computer (but not the person using the computer) when you visit Councils’ website. Cookies are pieces of information that a website can transfer to an individual’s computer hard drive for record keeping. The use of cookies is an industry standard and you will find most major websites use them. Most Internet browsers are pre-set to accept cookies. If you prefer not to accept cookies, you can adjust your Internet browser to disable cookies or to warn you when cookies are being used.

Links to other websites

Council’s website contains links to other websites. These linked sites are not under the control of Council. Council is not responsible for the management or protection of any personal information you provide to these sites. Before disclosing your personal information on any other website, Council recommends you examine the terms and conditions of using their website.

Children’s Privacy

Council will take reasonable steps to protect the privacy of children. Council asks that children under the age of 18 have a parent or guardian submit personal information on their behalf when required.

Changes to this Statement

Council will occasionally update this Privacy Statement. When it is updated Council will revise the “last updated” date at the top of this statement.

How to Contact Us

If you have any questions please contact Maitland City Council by email at mcc@maitland.nsw.gov.au or phone (02) 49349700.

Validity of Rates

All prices listed on this website are in Australian Dollars (AUD$), please refer to the Currency Converter on the Accommodation search page for the price in you local currency.

Accommodation costs are for room only and do not include transfer or breakfast cost unless otherwise stated. Prices are inclusive of the Australian Goods and Services Tax. Prices over accommodation block out periods may alter from the prices advertised. Contact us for further details.

Deposits. Payment is due within 72 hours of receiving written confirmation from Visitor Centre. Please proceed to our "Secure Payment" form to submit credit card details.

Cancellation Policy

Whilst we provide a Free Booking Service, cancellations of confirmed bookings (where payment has been made) will attract a AUD$22.00 (inc. GST) administration fee. This is in addition to the Cancellation Fee of the Service Provider/Operator. We reserve the right to offer alternative accommodation/tour of a similar standard in the case of the accommodation/tour operator overbooking their property or for any reason beyond our control.

Tours
These operators reserve the right to alter itineraries at any time as a result of fire, flood, extreme weather conditions or any other circumstance beyond their control.

SECURE PAY

BookEasy™ Secure Payment Gateway is provided using SecurePay SecureBill Product. SecureBill uses high security levels, which are standard for Internet banking and large scale e-commerce sites and involve the use of 128-bit encryption. You can check the security level of a web page by clicking on your Internet browsers padlock or key icon. Encryption is the standard way of protecting your information as it is transmitted between you and SecurePay. This involves converting the information into an unreadable code using a "key" (and also decoding it using this "key"). The longer the key, the more difficult it is for others to break the encrypted codes.